Returns & Exchange

RETURN POLICY

• All sales are final.
• Goods sold are not refundable or exchangeable. Any irregularity of delivery should be reported within three (3) days, otherwise no claim will be entertained. Merchandise must be returned within 3 days of purchase with the original receipt and original packaging.
• All furniture items will incur a 30% restocking fee unless otherwise stated on actual product page.
• Some products are considered special order items and unfortunately are not returnable. 
• Merchandise must be new (never been used) and in its original carton with all the packing materials, manuals and registration cards. We will not accept dirty, washed or used products. 
• Please enclose your order/invoice number and/or a copy of your e-mail confirmation with your return along with a memo explaining the reason for return.
• Please Note: We cannot accept returns for the following classes of products: mattresses, bedding set, pillow & changing pad covers due to hygiene concerns.
• All refunds & exchanges are subject to the final approval of our quality control division.
• For those customers planning on forwarding their orders internationally please remember that STROLLER WORLD does not ship internationally and therefore cannot be held responsible or accountable for items once they are shipped overseas after they reach their forwarding destination in Malaysia.
• If there is refund allowed by managemene, PLEASE NOTE that it may take 10 - 14 business days for a return to be processed and a STORE CREDIT to be issued. 
• All refund will not be in CASH TERM.

 

Exchange Policy

• All sales are final.
• Some products are considered special order items and unfortunately are not exchangable. 
• Please Note: We cannot accept exchange for the following classes of products: mattresses, bedding set, pillow & changing pad covers due to hygiene concerns.
• All refunds & exchanges are subject to the final approval of our quality control division.
• Customer MUST bring back the particular part for exchange at Stroller World showroom. 
• Shipping and handling charges will be incured accordingly to location if you need Stroller World to exchange the part at your place. 
• Stictly NO Exchange or Return after installer has delivered and installed your purchase at your place.

 

Return Shipping Costs

• STROLLER WORLD does not assume return shipping costs. Customers will be responsible for all return shipping costs.
• Customers may request a prepaid shipping label. The costs associated with the label will be deducted from the refund amount once the item has been received. Please send your prepaid label requests to info@strollerworld.com.my, be sure to include your order number as well as the reason for your return. Our returns department will process your request and will reply within 2 business days with the shipping costs.
• Customers may ship back returns with their own shipping methods. Additionally, we recommend that customers who decide to make a return on their own request keep a tracking number of the shipper for their records.

 

All Items Must Be Shipped To:

STROLLER WORLD 

31-G, JALAN KENARI 12

BANDAR PUCHONG JAYA

47100, PUCHONG 

SELANGOR